Shipping & Returns

Shipping

Once you have placed your order, you will receive it within a period of 48-72 hours for standard shipments and 24 hours for express shipments made before 4:00 p.m.

The shipping cost is €3.99 if the order amount is less than €50

The cost of shipping to the Canary Islands, Ceuta, Melilla and the Balearic Islands may vary.

Returns

You can return your product up to 60 days after it arrives.

The product must be as it arrived, unused.

For size changes, the cost of the first change is free in Peninsula

To request a return or exchange, access this link with the email address you made your purchase.

If you prefer, you can contact us at hello@rosehill.io to manage your return.

The cost of return shipping is €4.99 . If you want to send it on your own, you can do so and notify us.

For the PACK OF 2 SANDALS FOR €70 promotion: the first exchange is free. If you want to return 1 sandal, the promotion would be canceled and the original price would be charged to the sandal you want to keep.

Refund

Once the product arrives at our offices, we will verify that everything is correct and the money will be refunded to you in the same payment method you used for the purchase.

The refund process has a period of 15 to 30 business days from the moment the package is received at our facilities.

The refund is made in the original payment method, from the moment the refund is made until it reaches you it may take 1-5 days (it will depend on the bank)